After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
We will attempt to dispatch your goods via Royal Mail OR Evri within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).
Please note that we can not be held responsible for items that are left unattended by Royal Mail or Evri through ‘Safe Drop’ or with ’Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with Royal Mail or Evri directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to work or an alternate address where you know someone will be home.
We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with Royal Mail or Evri, as it is unfortunately out of our hands.
If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged to Macro Mike and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout.
If your order has not arrived in a timely manner and you have received no shipping update within 15 days, please contact email@example.com so that we can attempt to locate your order. Please note we can only submit a claim on your behalf if we are notified within 45 days from the last updated tracking update.
If you receive your order and it has been damaged during transit please contact firstname.lastname@example.org and include the following details;
-Detailed explanation of the items damaged
-Photos that depict all damaged items
Please note we can only submit a claim on your behalf if we are notified of damages within 30 days of receiving your order. If your order has been deemed lost by our Courier partners you may be eligible for partial credit.
Please contact email@example.com so that we can submit a claim on your behalf.