Domestic Orders
We will attempt to dispatch your goods via Royal Mail OR Evri within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).
We will attempt to dispatch your goods via Royal Mail OR Evri within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).
Please note that we can not be held responsible for items that are left unattended by Royal Mail or Evri through ‘Safe Drop’ or with ‘Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with Royal Mail or Evri directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to work or an alternate address where you know someone will be home.
We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with Royal Mail or Evri, as it is unfortunately out of our hands.If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged to Macro Mike and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout.
Parcel Insurance
While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.
Parcel Insurance
While we pack your goodies with the best of care, on rare occasions they might not receive the best handling while on their way to you and sometimes even get lost. Once your treats leave our warehouse we don’t have any control over what happens in transit. However, if the worst should happen and your goodies don’t arrive in pristine condition, or get lost along the way, Parcel Insurance will ensure you get a replacement for the damaged or lost items.If your parcel was damaged in transit you must provide photo evidence of the damage. Upon review, you will receive a replacement of the item or credit towards your next order.
Macro Mike will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you have purchased Parcel Insurance with your order and your parcel does not arrive within a reasonable time frame, you are entitled to a refund or we will re-ship the items to you only if the following conditions have been met;
- Proof that the Shipping Courier has deemed your parcel lost (you must have a customer reference ID and written confirmation in the form of an email)
- Or, your parcel has been missing or still “In transit” for over 60 days from the shipping date as per your tracking number.
Also please note that if you have purchased a ‘pack’/‘bundle’ or used a ‘discount code’ and are entitled to a refund we reserve the right to pro rata your refund in accordance to how much you paid for each individual product.